Client Success Manager

Rightway is looking for a Client Success Manager to join their Care Navigation team. The successful candidate will be responsible for building strong relationships with key client stakeholders, delivering value and satisfaction to clients, and driving successful outcomes that align with business goals.

Requirements

• Relationship Management: Responsible for owning the overall client relationship.
• Proactive Client Engagement: Embrace a proactive and strategic approach to develop insightful relationships with clients and their stakeholders.
• Success Metrics and Reporting: Monitor client health and make data driven decisions that support strategic account planning and identify growth opportunities.
• Upselling & Renewals: Manage the end-to-end renewal process and identify opportunities for upselling and cross-selling additional services to enhance the client experience and support growth goals.
• Cross-functional Collaboration: Work cross-functionally with Sales, Implementation, Product, Marketing, Analytics and Support teams to ensure a unified approach to client success.
• Escalation Management and Issue Resolution: Address and resolve client concerns, working closely with internal teams to ensure timely resolution.
• Product Expertise: Demonstrate a deep understanding of Rightway products and services, participating in client webinars, trainings, on-site events and other forums designed to educate employees on Rightway’s Navigation & PBM solutions.

Benefits

• BASE SALARY: $90,000-120,000
• Hybrid role, 3 days a week in our NYC office