Project Manager

Project Manager role at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral). Lead strategic initiatives for optimized processes, systems, and technologies for global Customer Support organization.

Requirements

• 6+ years of project management experience, preferably in Technical Support, Customer Experience, or IT environments.
• PMP Certification and/or Six Sigma certification with proven track record delivering outcomes.
• Strong Salesforce knowledge including Service Cloud, case management, workflows, and system integrations.
• Extensive experience with project management tools - specifically Smartsheet, Monday.com, or Microsoft Planner (5+ years administration preferred).
• Proven ability to manage multiple concurrent projects in ambiguous, fast-paced environments.
• Experience with contact center technologies including IVR systems, telephony platforms, chat/messaging tools, knowledge bases, and workforce management systems.
• Demonstrated expertise in risk, issue, and dependency management with ability to anticipate and mitigate project blockers.
• Budget and resource management experience including headcount planning and vendor management.
• Strong analytical skills with ability to translate data into actionable insights and recommendations

Benefits

• Comprehensive HMO package (medical and dental)
• Paid time off and paid sick leave
• Quarterly Performance Bonus
• Employee Assistance and Wellness Programs