Head of Servicing and Collections
RipplingNew York, New York, United States • San Francisco, California, United States
Posted January 7, 2026
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Full Time
About the Company
Rippling is a global fintech operating across software, payments, and lending, moving tens of billions of dollars across payroll, cards, and payment products.
Job Description
Rippling is seeking a Head of Servicing and Collections to define and execute the company's global strategy for account servicing and collections across its full product suite. The role involves designing and implementing collections strategies, owning policy development and execution, and partnering with cross-functional teams to ensure a strong customer experience and adherence to regulatory requirements.
Requirements
- 10+ years of experience developing and executing collections strategies across lending, payments, and subscription-based products
- A proven track record of building policies and operating models that optimize financial outcomes
- Experience operating in regulated environments and navigating regulatory and contractual constraints across multiple geographies
- Strong ownership mentality, independence, and self-direction
- Proficiency with data analysis and strong analytical skills
- Experience using SQL to extract and analyze data is desirable but not required
Benefits
- Competitive salary + benefits + equity
- Generous Paid Time Off
- 401k Matching
- Retirement Plan