Manager, Implementation
RipplingBengaluru, Karnataka, India
Posted February 26, 2026
Full Time
About the Company
Rippling is a unified workforce management platform that consolidates HR, payroll, IT, and finance functions into a single, synchronized system. By eliminating data silos, the platform provides real-time updates and a single source of truth, enabling teams to automate routine tasks and streamline headcount planning. Its dynamic data flow delivers actionable insights that accelerate business decisions and improve operational efficiency. Backed by top investors such as Kleiner Perkins, Sequoia, and Founders Fund, Rippling continues to innovate within the HR tech space. The company culture prioritizes speed, collaboration, and data-driven decision making, making it an attractive environment for professionals seeking to shape the future of workforce management.
Job Description
We are looking for a seasoned customer success leader to join our Implementation team as a first line manager. You will coach and develop a team of 6-8 Implementation Managers, engage on high priority customers and drive improvement on key metrics.
Requirements
- Develop Implementation Managers through hands-on coaching and mentorship
- Support hiring & onboarding of new Implementation Managers
- Successfully resolve customer escalations for maximum satisfaction and positive relationships
- Drive customer adoption of key features and best practices
- Continuously evaluate, improve, and streamline internal processes for increased simplicity and efficiency
- Track, monitor & continuously improve performance on key metrics & KPIs
- Collaborate cross-functionally with Rippling Sales, Technical Account Management and Support teams to create a seamless customer journey
- Collaborate with Product & Engineering to continuously improve product functionality based on customer feedback in Implementation
Benefits
- Health, dental, and vision insurance
- 401(k) plan
- Stock options
- Flexible work schedule
- Dress code: Casual
- Commuter benefits