Scaled Operations & Success Specialist
RipplingSan Francisco, California, United States • Austin, Texas, United States • New York, New York, United States • United States
Posted March 27, 2026
Full Time
About the Company
Rippling is a unified workforce management platform that consolidates HR, payroll, IT, and finance functions into a single, synchronized system. By eliminating data silos, the platform provides real-time updates and a single source of truth, enabling teams to automate routine tasks and streamline headcount planning. Its dynamic data flow delivers actionable insights that accelerate business decisions and improve operational efficiency. Backed by top investors such as Kleiner Perkins, Sequoia, and Founders Fund, Rippling continues to innovate within the HR tech space. The company culture prioritizes speed, collaboration, and data-driven decision making, making it an attractive environment for professionals seeking to shape the future of workforce management.
Job Description
This role is responsible for ensuring a seamless, high-value experience for Scaled customers on Rippling. The candidate will lead targeted solutioning and resolution, proactive health, and optimization to improve customer experience and internal processes.
Requirements
- 3+ years in a high-intensity, customer-facing role such as Customer Support, Escalations, or Technical Account Management
- Project management prowess
- Collaborative communicator
- De-escalation expertise
- Technical savvy
Benefits
- Competitive salary
- Benefits
- Equity