Workforce Management Analyst

Roblox is seeking a Workforce Management Analyst to lead the end-to-end workforce management lifecycle, including forecasting, scheduling, and real-time monitoring, to optimize vendor staffing levels and meet fluctuating volume demands.

Requirements

• 5-7 years of experience in workforce management or operational planning, specifically within a high-volume contact center or BPO environment.
• Bachelor's degree in Mathematics, Statistics, Business Operations, or a related field.
• Mastery of WFM processes and strong modelling in Excel or Google Sheets.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship