Roblox is seeking a Workforce Management Analyst to lead the end-to-end workforce management lifecycle, including forecasting, scheduling, and real-time monitoring, to optimize vendor staffing levels and meet fluctuating volume demands.
Requirements
- 5-7 years of experience in workforce management or operational planning, specifically within a high-volume contact center or BPO environment.
- Bachelor's degree in Mathematics, Statistics, Business Operations, or a related field.
- Mastery of WFM processes and strong modelling in Excel or Google Sheets.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship