Customer Relationship Manager

We’re launching a brand‐new Engineered‐to‐Order (ETO) Hub, and this is your chance to join at the ground floor of something transformative. The Hub is set to redefine how we deliver complex, customised solutions — faster, smarter, and with an exceptional customer experience at its core.

Requirements

• Act as the single point of contact for customers, delivering clear, confident communication
• Respond quickly to customer queries and manage expectations throughout the project
• Negotiate with customers and internal teams to meet technical and delivery needs
• Carry out accurate contract reviews and manage scope changes
• Oversee technical and commercial aspects of each project lifecycle
• Track inventory requirements and escalate risks early
• Provide proactive updates on delivery timelines, including travel to customer or EPC sites
• Build strong relationships across engineering, applications, finance, and operations
• Develop project plans and influence delivery timescales
• Prepare cost estimates and present solutions to senior stakeholders