Automation & Innovation Manager

We are looking for an Automation & Innovation Manager to lead and develop a team of automation specialists, oversee the end-to-end delivery of automation initiatives, and engage with senior stakeholders across Customer Operations and the COO function.

Requirements

• Proven experience leading teams and delivering automation, digital or transformation initiatives in an operational environment
• Strong programme or project management experience, with the ability to manage priorities, budgets and benefits end to end
• Solid understanding of automation, digital and AI tools (such as Power Platform, Copilot) and how they apply to real business problems
• Experience analysing processes and customer journeys, translating complexity into clear requirements and practical solutions
• Confident stakeholder manager, able to influence and collaborate with senior leaders across operations, technology and change
• A customer-focused, improvement-driven mindset, with the ability to balance quick wins with longer-term transformation

Benefits

• Up to 14% employer matching pension scheme
• Private medical insurance
• 28 days annual leave in addition to bank holidays