Director, Renewals and Customer Success Operations
RubrikPalo Alto, California, United States
Posted October 23, 2025
200400 - 280800 USD year
Full Time
About the Company
Rubrik is a cybersecurity leader focused on securing data against cyber threats, ransomware attacks, and operational disruptions. Leveraging Zero Trust Data Security™ and machine learning, Rubrik's Security Cloud provides comprehensive backup and recovery, cloud data management, and continuous monitoring solutions to ensure business resilience and data integrity.
Job Description
This Director role focuses on maximizing customer lifetime value and driving the long-term success of the Renewal and Customer Success operations. The role requires a strategic leader with operational expertise, advanced reporting skills, and a strong understanding of industry trends. The ideal candidate will collaborate with cross-functional teams, optimize processes, and build strong customer relationships.
Requirements
- 7+ years of experience in a senior role overseeing subscription renewal and customer success operations within the SaaS industry.
- Strong analytical skills and proficiency in data analysis.
- Proven experience in negotiation, contract management, and team leadership.
- Experience with CRM and customer success tools (Salesforce, CPQ, Clari etc) is preferred.
Benefits
- Bonus potential
- Equity
