VP, Customer Success
RunwiseNew York, New York, United States
Posted April 3, 2026
200000 - 230000 USD
Full Time
About the Company
Runwise is a fast-paced, customer-focused climate-tech startup that controls and runs the key energy systems in 8000+ buildings throughout the US.
Job Description
Runwise is seeking a VP, Customer Success to lead the strategy and execution of customer experience organization, including Customer Support, Customer Onboarding, and Customer Success. The role requires a leader who is both strategic and operational, able to set long-term direction while staying connected to customer outcomes and day-to-day service performance.
Requirements
- 7+ years of experience leading customer organizations in SaaS, IoT, or hardware-enabled software companies
- Experience managing Customer Support, Implementation/Onboarding, and Customer Success functions
- Proven experience scaling customer operations in a high-growth environment
- Strong operational and analytical skills with a focus on metrics and performance management
Benefits
- Medical, dental, and vision insurance
- HSA & FSA options
- Paid Parental Leave
- Access to Talkspace & Health Advocate
- Flexible PTO
- Commuter Benefits
- 401K
- Company-paid life insurance
- Voluntary supplemental life insurance
- Free in-office lunch on Wednesdays
- Hybrid work environment
- Summer Fridays
- Monthly L&D Series
- Employee Resource Groups
