Player Support Analyst
Rush Street InteractiveBogota, Bogota, Capital District, Colombia
Posted September 3, 2025
Full Time
About the Company
Rush Street Interactive (RSI), founded in 2012 by gaming industry veterans, is a leading provider of online casino and sports betting services in the U.S., Canada, and Latin America. The company offers brands like BetRivers, PlaySugarHouse, and RushBet, focusing on delivering friendly, fun, and fair experiences to customers. RSI emphasizes transparency, honesty, and responsible gaming practices while offering award-winning platforms and personalized offerings to enhance user experience.
Job Description
Rush Street Interactive is seeking a Player Support Analyst to support their sports betting products and provide excellent customer service. The role involves handling customer inquiries, reviewing account activity, and reporting suspicious behavior. The analyst will translate business needs to both design and development teams within an agile environment.
Requirements
- 1 + years in Customer Service BPO
- Bachelor’s Degree in any field; or studying
- Empathy and assertive communication skills
- Basic industry knowledge
- Strong problem-solving skills
- Excellent collaboration abilities
Benefits
- Comprehensive compensation
- Work-life balance initiatives
- Autonomy
- Creativity
- Growth
- Top-notch professionals
- Supportive atmosphere
