Application Support Engineer I

The Application Support Engineer I combines hands-on application support with engineering-focused troubleshooting across enterprise platforms. Engineers will resolve production issues, support business operations, and gain exposure to system behavior, data flows, and application architecture. This is an entry-level role designed to develop future application engineers.

Requirements

• Troubleshoot and resolve well-defined application incidents and service requests using documented procedures.
• Perform data corrections, user support, and basic configuration updates within established guidelines.
• Follow runbooks and knowledge articles to diagnose issues and implement standard fixes.
• Escalate issues that are not clearly defined or require deeper system changes, while assisting in resolution by gathering logs, reproducing issues, and providing detailed documentation and analysis.
• Assist in debugging efforts by gathering logs, reproducing issues, and supporting testing activities.
• Identify recurring issues and flag patterns to senior engineers for further investigation.

Benefits

• Comprehensive health and welfare benefits
• Paid time off for vacation, illness, bereavement, family and parental leave
• Tax-advantaged 401(k) retirement savings plan