Application Support Engineer II

The Application Support Engineer II role combines advanced application support with engineering-level troubleshooting across enterprise platforms. This role is part of Ryder’s Technology Talent Incubator Program—a career pathway designed to launch technology professionals.

Requirements

• Troubleshoot and resolve moderately complex and sometimes ambiguous incidents across applications and integrations
• Perform advanced data analysis and debugging to identify root causes of system issues
• Implement configuration changes and light development fixes to resolve issues and improve system performance
• Identify systemic issues and contribute to long-term solutions and process improvements
• Partner with development teams to refine escalations and reduce repeat issues
• Contribute to knowledge base improvements and automation opportunities
• Operate with moderate to high independence; handle most issues without guidance
• Impact team-level processes and contribute to cross-team issue resolution
• Provide guidance and support to Level I engineers
• Participate in training and development activities within the Talent Incubator Program

Benefits

• Comprehensive health and welfare benefits
• Paid time off for vacation, illness, bereavement, family and parental leave
• Tax-advantaged 401(k) retirement savings plan
• Annual bonus, commission, and/or long-term incentive plan based on the level and/or type