ITSM‑Prozessmanager (m/w/d)

Unlimited full-time position in the Operations Support - IT department in Bremen or Nuremberg. As an ITSM Process Manager, responsible for the comprehensive conception, introduction, and continuous optimization of Service Management processes according to ITIL.

Requirements

• Completed studies in the field of computer science, business informatics, or a comparable IT-related qualification, or alternatively, a completed IT training with relevant professional experience
• Fundamental knowledge in IT Service Management and practical experience with process-oriented working methods
• Several years of experience in designing, introducing, or optimizing ITSM processes such as Incident-, Problem-, Change- or Configuration-Management
• Experience in dealing with common ITSM tools as well as in defining and evaluating Service-KPIs, Reports and Management-Dashboards
• Good understanding of requirements from the areas IT-Security, Compliance and IT-Operation as well as experience in cooperation with various IT and departmental teams
• Analytical and structured working style as well as excellent communication and moderation skills
• Very good German and English skills in word and writing

Benefits

• Attractive remuneration plus €50 monthly allowance
• Work and family compatibility: Flexible working hours (flexitime); possibility to work mobile; childcare allowance
• Health: Free water and fruit; catering vouchers; contribution to fitness studio membership; JobRad
• Precautions: Disability insurance; employer contribution of up to €338 per month to occupational pension provision; attractive stock purchase program
• Relaxation: 30 days holiday; relaxation allowance
• Education: Various internal and external training opportunities as well as individual career models; annual employee development interviews
• Employee events: Summer party, Christmas party, team events
• Business trips: Double meal allowance; up to €200 per day for business trips on weekends; allowance for trips longer than 48 hours