IT Service Manager
SafeliteColumbus, Ohio, United States
Posted April 17, 2026
Full Time
About the Company
Safelite is a company that values collaboration, innovation, and dedication, and is passionate about building a fulfilling career for its employees.
Job Description
IT Service Manager job description at Safelite, responsible for defining, implementing, and managing Major Incident and Problem management processes. Collaborate with stakeholders to drive continuous service improvement and manage the team to ensure successful resolution of major incidents. Experience with technology management, ServiceNow platform, and ITIL Service Management processes required.
Requirements
- Bachelor's Degree in Information Technology, Computer Science, or related discipline
- 7-9 years of experience in technology management and/or operational experience
- 4-6 years of experience with developing and delivering training on systems, process, standards, and policy
- 4-6 years of knowledge of ServiceNow platform and workflow
- 4-6 years of demonstrable experience of collaborative working with teams locally and globally
- 4-6 years of broad general knowledge of infrastructure, network, application technologies, and ITIL and Service Management common practices
Benefits
- Competitive weekly pay and bonus opportunities
- Total job benefits valued at more than $10k
- 401(k) plan with company matching
- Medical coverage plans customized to suit your needs
- Paid time off (PTO) programs
- Company holidays
- Paid volunteer days
- Tuition reimbursement up to $5,250 per year
