Customer Service Representative II-Specialty Property

SageSure is seeking a Customer Service Representative II to work in a growing company with a profitable business. The ideal candidate will have a high school diploma or equivalent, three years of customer service experience, and excellent communication skills. The role will involve performing research, resolving customer issues, and working with Underwriting and other departments.

Requirements

• High school diploma or equivalent
• Minimum three years of customer service experience in the Property and Casualty Insurance industry and/or call center environment
• Ability to handle multiple tasks with accuracy, prioritize effectively, and meet deadlines
• Must have excellent communication skills, both written and verbal, with the ability to effectively communicate through phone, text, chat, and email
• Ability to maintain positive and cooperative working relationships within the team, division, and with any customer contacts
• Intermediate computer skills (e.g., Microsoft Word, Outlook, etc.) with aptitude to learn new systems
• Ability to keep emotions under control when dealing with irate or hostile customers
• Ability to multi-task, prioritize, and work in a fast-paced environment
• Assist peers and be a knowledgeable resource to the team
• Must have OR obtain a Property & Casualty and Surplus Lines licensed

Benefits

• Generous health benefits
• Tuition reimbursement
• Wellness allowance
• Paid volunteer time off
• Matching 401K plan