Cloud Support Engineer
SailPointAustin, Texas, United States
Posted March 18, 2026
72600 - 122366 USD
Full Time
About the Company
SailPoint equips the modern enterprise to seamlessly manage and secure access to applications and data through the lens of identity – at speed and scale. As a category leader, we continuously reinvent identity security as the foundation of the secure enterprise. SailPoint delivers a unified, intelligent, extensible platform built to defend against today’s dynamic, identity-centric cyber threats while enhancing productivity and efficiency. SailPoint helps many of the world’s most complex, sophisticated enterprises create a secure technology ecosystem that fuels business transformation.
Job Description
The Sr. Cloud Support Engineer is part of the Services Support team and plays an important role in post implementation support of SailPoint’s Identity as a Service offering, IdentityNow. You will be working directly with our customers and implementation partners to identify the cause of any post-deployment Out-Of-The-Box issues and works with the larger team to help resolve them to ensure the success of the customer and the highest customer satisfaction.
Requirements
- 5-7+ years of support experience
- At least 2 years’ working with a SaaS product / service
- Experience with the following web technologies: XML, SAML, SPML/SOAP, Web and Application Servers, HTML
- Experience setting up and installing software on both Windows and Unix (Linux, Sun, HP, AIX) platforms
- Experience with Databases (Oracle, Sybase, MSSQL, MySQL)
- Experience with Directories (LDAP, AD)
- Network troubleshooting skills
Benefits
- Health and wellness coverage: Medical, dental, and vision insurance
- Disability coverage: Short-term and long-term disability
- Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)
- Additional life coverage options: Supplemental life insurance for employees, spouses, and children
- Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account
- Financial security: 401(k) Savings and Investment Plan with company matching
- Time off benefits: Flexible vacation policy
- Holidays: 8 paid holidays annually
- Sick leave
- Parental support: Paid parental leave
- Employee Assistance Program (EAP) and Care Counselors
- Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options
- Health Savings Account (HSA) with employer contribution
