Join a scaling team and serve as an advisor to customers, ensuring their long-term success using the Lever product suite. You'll champion customer voices, build lasting relationships, and contribute to shaping the products and solutions Lever provides. This role requires experience in building customer relationships and a passion for making meaningful contributions to customer success.
Requirements
- 3+ years of customer relationship or account management experience working in software as a service (SaaS)
- Solutions and results-oriented mindset
- Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities
- Highly organized with strong project management and time management skills
- Hands-on experience with product training to external customers
- Proven experience delivering value-based communications
- Strong ability to facilitate meetings with customers and users of various levels of seniority
- Empathy for customers
- Experience with opportunity identification for account expansion and revenue growth
- Passion and drive to work in a quickly growing startup
Benefits
- Competitive salary
- Opportunity for growth
- Collaborative team environment
