Solution Architect / Senior Solution Architect (Public Sector Industry Experience)

Role Overview

The Solution Architect leads one or more workstreams in sophisticated enterprise customer engagements, partnering with key collaborators to drive and achieve the vision while completing key deliverables. They serve as hands-on advisors, using strong communication skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client’s business to deliver customer return on investment.

What You Will Do

Serve as a trusted advisor to the client, identify and lead internal critical initiatives to grow the consulting practice, guide customers and colleagues in rationalizing and deploying new technologies that drive increased business value, work collaboratively and having very strong communications skills, especially in instructing sophisticated concepts, and creative, prescriptive thinking across various levels of a client organization.

Why It Might Be a Fit

This role requires a strong understanding of typical business challenges or common objectives faced by customers within the industry, ability to connect with technical and business customers from all levels through C-suite, and a great listener with the ability to connect with people in diverse roles.

Requirements

• 5+ years of shown experience in enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and known work
• Extensive experience with configuration and customization on the Salesforce platform
• Authority level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes
• Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs
• Hands-on technical experience with Service Cloud, OmniStudio and Public Sector (PSS) is required
• Strong presentation skills; able to optimally present a point of view and clearly articulate the rationale to a variety of customers
• Meticulous individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
• Strong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audience
• Must be a standout colleague as demonstrated through a customer qualification of a large scale/enterprise implementation with multiple work streams
• A great listener with the ability to connect with people in diverse roles
• Resourceful and entrepreneurial thinker who can work through and solve problems

Benefits

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• employee stock purchasing program