Assistant Housing Officer

Sanctuary Scotland manages rented and shared ownership homes across the country, including Aberdeen, Aberdeenshire, Glasgow, Cumbernauld and Dundee. Our staff help make a real difference to the quality of people’s lives. The role of Assistant Housing Officer will include: Support the delivery of a quality housing management service that meets the needs and expectations of current/future residents and the wider community in line with Sanctuary in Scotland's business plan, Support the coordination of low-level ASB, Arrears and Estate Management cases in line with the prescribed policies and practices ensuring that remedial action is taken to build community cohesion, Meet all legislative and regulatory requirements for housing management activities, ensuring the provision of quality and safe homes for Sanctuary in Scotland customers and to minimise potential risks.

Requirements

• Literacy and numeracy equivalent to Scottish National 5
• SVQ2 in relevant area
• Some experience of delivering high quality tenancy services
• Working knowledge of working to deadlines and prioritising workloads
• Some knowledge of relevant regulations and good practice
• Some experience of analysing and diagnosing problems and implementing solutions
• Excellent communication skills in both written and spoken English

Benefits

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Staff Networks