PART-TIME MEMBER SERVICES REPRESENTATIVE - Bilingual a plus

This is an exciting opportunity to join Sandia Area FCU as a Contact Center MSR. As a valued team member, you'll enjoy fantastic benefits that promote your health and well-being, including holiday pay, vacation, birthday and sick leave, tuition reimbursement, 401(k) plan with employer match, pension plan, and exciting opportunities for career advancement. You will be responsible for delivering excellent service, processing member requests, and maintaining personal accountability in your actions and behaviors.

Requirements

• Provide exceptional member service to both fellow employees and members
• Explain the features and benefits of all Credit Union products and services
• Process member requests, including account inquiries, transaction processing, and loan applications
• Maintain knowledge of Credit Union operations, including policy, procedure, and job aids
• Ensure the security and confidentiality of member and credit union information and records
• Identify and report suspicious activity relating to member accounts
• Complete assigned continuing education classes through online learning modules provided
• Adhere to all regulatory and compliance policies, upholding the highest standards of security, confidentiality, and ethical financial practices in all interactions

Benefits

• Holiday Pay
• Vacation
• Birthday Leave
• Sick Leave
• Tuition Reimbursement
• 401(k) Plan with Employer Match
• Pension Plan
• Exciting Opportunities for Career Advancement