Customer Experience Advisor | S1 | Retail Banking | High Wycombe Branch

Santander is looking for a Customer Experience Advisor based out of High Wycombe Branch, working 35 hours per week, on a rota'd basis Monday to Saturday, between 8am & 6pm. The role involves delivering outstanding customer service, communicating effectively with customers, and growing, adapting and changing to accommodate business needs and priorities.

Requirements

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background
• The ability to communicate effectively with customers to truly understand their needs
• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Openness to a broad range of activities even if outside of standard expectations
• Ability to grow, adapt and change accommodating business needs and priorities

Benefits

• £500 annual cash allowance to spend on our great range of benefits
• 25 days' holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
• Voluntary healthcare benefits at discounted rates
• Pension contribution
• Death-in-service benefit and income protection insurance
• Share in Santander's success by saving or investing in our share plans
• Competitive rewards
• Wellbeing
• Support for every life stage
• Time to give back through volunteering opportunities