Customer Experience Advisor | S1 | Retail Banking | Shipley Branch
SantanderBradford, England, United Kingdom
Posted May 22, 2026
25000 - 31579 GBP
Full Time
About the Company
Banco Santander (SAN SM, STD US, BNC LN) is a leading commercial bank, founded in 1857 and headquartered in Spain and one of the largest banks in the world by market capitalization. The group’s activities are consolidated into five global businesses: Retail & Commercial Banking, Digital Consumer Bank, Corporate & Investment Banking (CIB), Wealth Management & Insurance and Payments (PagoNxt and Cards). This operating model allows the bank to better leverage its unique combination of global scale and local leadership. Santander aims to be the best open financial services platform providing services to individuals, SMEs, corporates, financial institutions and governments. The bank’s purpose is to help people and businesses prosper in a simple, personal and fair way. Santander is building a more responsible bank and has made a number of commitments to support this objective, including raising €220 billion in green financing between 2019 and 2030. In the first quarter of 2024, Banco Santander had €1.3 trillion in total funds, 166 million customers, 8,400 branches and 211,000 employees.
Job Description
We are looking for a Customer Experience Advisor based out of Shipley Branch, working 35 hours per week, on a rota’d basis Monday to Saturday, between 8am & 6pm. As a listener and problem solver, you’ll be a key part of our team, delivering outstanding customer service to our customers and making a real difference in their lives.
Requirements
- Proven ability to deliver outstanding customer service either from a face to face or a telephony background
- Ability to communicate effectively with customers to truly understand their needs
- Desire to go above-and-beyond for customers
- Effective team working skills with a flexible, can-do approach to work
- Openness to a broad range of activities even if outside of standard expectations
- Ability to grow, adapt and change accommodating business needs and priorities
Benefits
- 25 days' holiday plus bank holidays
- Voluntary healthcare benefits at discounted rates
- 8% of salary into pension
- Death-in-service benefit and income protection insurance
- Share in Santander's success by saving or investing in our share plans
- Competitive rewards that reflect the real impact you make and the value you bring
- Wellbeing that goes beyond work
- Support for every life stage
- Time to give back through volunteering opportunities