SCUK Customer Experience Executive (12 Month FTC)

SCUK Customer Experience Executive (12 Month FTC) - dealing with customer queries and complaints, investigating and resolving issues, and providing excellent customer service.

Requirements

• Customer Service experience
• Own initiative to resolve complex customer queries
• Positive, enthusiastic outlook
• Ability to work under pressure and to deadlines
• Planning and organising skills
• Excellent attention to detail
• Telephone & call handling skills
• Numeracy skills
• Good interpersonal skills
• Strong communication skills
• Complaint handling experience
• Contact Centre work experience

Benefits

• Competitive salary of £25,000 - £28,000
• 25 days holiday per annum, plus bank holidays
• Annual bonus based on personal and company performance
• £500 flexible benefit allowance
• Generous pension contributions
• Employee assistance programme
• Sharesave scheme
• Gym passes at a reduced rate for 3,000 gyms, leisure centres etc