We're looking for a Customer Success Manager to help our customers get the most out of our Public Cloud Financial Solutions. You'll be responsible for managing daily customer accounts, developing account strategies, and driving customer adoption and retention.
Requirements
- 3 to 5 years of experience implementing, deploying and rolling out or advising customers on how to adopt Financial solutions experience.
- Strong Financial and office of the CFO solutions experience, as reference (at least one or more of these categories): Accounting & Finance planning, GRC, Tax and Trade, SAP Taulia, Quote to Cash, Treasury & Working Capital.
- 5+ years of experience in at least one of the following areas: Managing complex customer engagements, Commercial experience including experience developing account management plans and contract negotiation, Selling or delivering consulting services, Developing / executing adoption strategy and orchestrating business process re-engineering tasks, Securing Sr Leadership, Program Board or Baord reporting, Overall Transformation program PMO direction, Customer relationship management and sales team management expertise, Proficiency in SAP Commercial and Account Management Systems: CRM/ Harmony, Gainsight, One360, Cloud reporting, Financial systems, financial planning and enterprise resource planning expertise, Management of Complex Account consolidated experience
- Bachelor’s or Master’s Degree, Finance and Accounting degree or master degree.
- 5 + years of overall Finance processes and, Strong track record of multi-tasking/being highly organized and structured, Experience in Consulting, account management, SaaS renewals, Contract negotiation experience on either the buy or sell side, Analytical, Detailed oriented, capacity to be synthetic and commercial savvy, Problem solving attitude with a high degree of Customer Focus, Multi-lingual: Proficient in English. One of the most spoken EMEA local language is a plus i.e. French, Italian, Spanish, Dutch, Arabic.
Benefits
- Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed
- Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you.
- Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
- We win with inclusionSAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.
