Digital Customer Success Manager (D-CSM) - MEE - Barcelona German speaker
SAPBarcelona, Catalonia, Spain
Posted February 25, 2026
Full Time
About the Company
SAP is a market leader in enterprise application software, aiming to fuel innovation, foster equality, and spread opportunity for employees and customers across borders and cultures.
Job Description
At SAP, we are looking for a Digital Customer Success Manager to optimize customer onboarding, drive solution adoption, strengthen customer retention, and champion overall customer success across SAP Cloud solutions. The role aims to blend 1:Many initiatives with personal engagement to support a large portfolio of customers delivering two pre-defined success plans.
Requirements
- Minimum 3 years of experience in a customer-facing role within the software industry, managing complex customer relationships and service deliveries.
- Experience with Business AI and SAP cloud solutions like S/4HANA Cloud, Supply Chain Management, Human Capital Management, Customer Experience, Business Technology Platform, Business Data Cloud or Procurement is a plus.
- Proven experience managing a high volume of customer engagements effectively.
- Strong ability to work with diverse, cross-functional teams.
- Fluency in both German and English is required.
Benefits
- Constant learning
- Skill growth
- Great benefits