Manager, Technical Services Manager - Global Cloud Operations

We're looking for a Senior Manager to lead our Global Cloud Operations team in the LAC region. As a customer-facing role, you'll be responsible for managing a team of Technical Service Managers and ensuring high-quality customer engagement and satisfaction. You'll also drive improvement and transformation initiatives internally at Global Cloud Operations and SAP, Leadership team in the LAC region.

Requirements

• Bachelor's degree or higher in one of the following areas: Computer Science, Engineering, Information management with Project Management certification
• Strong customer service focus and C level communication, and experience in the cloud business
• Solid know-how on various SAP Technologies. SAP products and Hyperscalers.
• Experience in managing cross-cultural teams
• Successful track record of leading strategic projects and international teams
• Strong knowledge and hands on experience in SAP Basis/HANA is a mandatory
• Excellent technical project management experience in major activities like OS/DB migrations, upgrades, Datacentre migration etc
• Ability to work under pressure and constantly add value to customer and within organization
• Excellent verbal and written language skills in English
• For SAP-internal: completion leadership preparation programs like i-Aspire or Prepare to Lead is a plus

Benefits

• Flexible working models
• Health and well-being focus
• Inclusion and diversity
• Professional development opportunities
• Generous paid time off
• 401k matching
• Retirement plan
• Visa sponsorship
• Four day work week
• Generous parental leave
• Tuition reimbursement
• Relocation assistance