Technical Service Manager, Global Cloud Operations, Toronto
SAPToronto, Ontario, Canada
Posted April 6, 2026
99900 - 149900 CAD
Full Time
About the Company
SAP is a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
Job Description
We are looking for a Technical Service Manager to oversee technical and managed service aspects of the Customer Engagement for SAP Enterprise Cloud Services. The role involves delivering fixed-scope, proactive and outcome-based services across the entire SAP software stack to SAP's RISE customers. The team is dedicated to customer centricity, client intimacy and support of client lifecycle management. The role will work with ECS internal service delivery and other roles within SAP to serve and delight our customers.
Requirements
- Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Management.
- High proficiency in the SAP product portfolio, offerings, and industry solutions.
- Strong technical project management skills & customer-facing experience
- Strong ability to translate between technical and non-technical audience with confidence
- Strong engagement management, relationship building and de-escalation skills
- Excellent presentation, communication and moderator skills
Benefits
- Constant learning
- Skill growth
- Great benefits