Senior Support Engineer for M365 (f/m/d)
SAPLeipzig, Saxony, Germany
Posted March 25, 2026
Full Time
About the Company
Delos Cloud is a start-up founded by SAP, delivering a sovereign cloud platform for the digital transformation of the German public sector.
Job Description
Delos Cloud is seeking a Senior Support Engineer to join their M365 Customer Support Team. The ideal candidate will have several years of experience in IT support, IT service management, and/or managing M365 environments. They will be responsible for ensuring fast, reliable, and high-quality solutions for customers, monitoring solution performance, and resolving complex M365 support cases.
Requirements
- Several years of professional experience in (IT) support, IT service management and/or managing M365 environments
- In-depth knowledge of customer support, including case and incident management, workforce planning, quality and knowledge management, ideally aligned with ITIL standards
- Proven expertise in Microsoft M365 (MS-900, MS-102 as well as additionally MS-721, MD-102, MS-700, SC-401)
- Fluency in German and English is required
Benefits
- Flexible work environment that promotes a healthy balance between personal and professional life
- Excellent development opportunities
- Competitive salary and various employee discounts and vouchers
- Flexible working models such as working from home flexibility as well as time-off models
- Flexible mobility programs (e.g. company car policy, JobRad, etc.)