Head of Customer Operations
SatoshiLabsCapital City of Prague, Prague, Czechia
Posted April 1, 2026
Full Time
About the Company
SatoshiLabs is a technology pioneer specializing in secure solutions for individual autonomy and privacy. Founded in 2013 with the launch of Trezor, the world's first bitcoin hardware wallet, SatoshiLabs has expanded to include Invity, Tropic Square, and Vexl, offering innovative products like secure chips and accessible crypto solutions. The company is renowned for its commitment to security, innovation, and empowering global financial independence through cutting-edge technology.
Job Description
We are looking for a strategic and hands-on Head of Customer Operations to define, lead and scale our Customer Support function.
Requirements
- Proven experience leading Customer Support at scale
- Strong leadership experience managing managers or Team Leads (leader of leaders)
- Strategic thinker with the ability to translate vision into execution
- Deep understanding of Customer Support operations, including processes, KPIs and tooling
- Experience driving automation and AI initiatives in support environments
- Strong analytical mindset with the ability to identify inefficiencies and make data-driven decisions
- Excellent communication and stakeholder management skills across functions
- Comfortable making trade-offs between cost, quality, speed, and customer experience
- Prior experience in the crypto industry is a plus
Benefits
- Flexible working hours
- Option to receive part of your compensation in bitcoin
- Budget for professional growth
- Friendly, open culture with regular company events and get-togethers
- Renovated offices with a gym, football table, billiards, PlayStation, and 3D printer
- MultiSport card
- Company mobile tariff
- Free parking
