Senior Customer Success Manager

Sauce Labs is seeking a Senior Customer Success Manager to develop and nurture relationships with enterprise customers, drive business growth, and ensure customer satisfaction. The ideal candidate will have 3-5+ years of experience in customer success, strong technical aptitude, and excellent communication skills.

Requirements

• Develop and nurture relationships across a portfolio of enterprise customers
• Collaborate with Sales to develop strategic account plans
• Partner with customers to identify strategic goals and create success plans
• Proactively monitor customer usage and health scores
• Provide strategic advice and guidance to customers
• Prepare and present quarterly Executive business reviews
• Act as an advocate for customer needs/issues across product, marketing, and support functions
• Provide ongoing support and assistance to customers
• Measure and monitor customer health scores to drive proactive engagement
• Work closely with internal cross-functional departments

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance