Onboarding Manager (B2SMB)

Sauce is a restaurant technology platform seeking an Onboarding Manager to strengthen and scale their Customer Success and Onboarding functions. The ideal candidate will have experience in Onboarding within B2B SaaS, leading teams, and improving onboarding speed. They will own team-level NRR/GRR, activation, time-to-value, and product adoption, and will be responsible for creating a culture of follow-through, collaboration, and steady execution. The role will also involve building and refining onboarding and success playbooks, personally managing complex accounts, and working closely with Support to resolve issues and improve the customer journey.

Requirements

• 3+ years in Onboarding within B2B SaaS, with 1–2 years leading teams
• 3+ years in restaurant tech/operations
• Proven ability to improve onboarding speed
• Comfort operating at the detailed level—workflows, tickets, handoffs, timelines, and process mapping
• Excellent communication skills, with empathy for busy, often non-technical SMB customers
• Leadership style rooted in clarity, consistency, persistence, and positive problem-solving

Benefits

• Strong & Competitive Compensation Package, Including Equity
• Company-Sponsored Insurance Package (Health, Dental, Vision, Mental Health)
• Paid Parental Leave
• Flexible Work Environment
• Responsible Paid Time Off Policy