IT Support Technician

IT Support Technician position at SBM Offshore in Shanghai, China. Deliver technical assistance to end-users, ensure smooth operations, and resolve IT issues promptly to enhance productivity and user satisfaction.

Requirements

• Provide timely technical assistance to end-users via phone, email, or in person
• Initiate the troubleshooting of technical issues, including hardware and software faults, network connectivity problems, and system errors
• Install, configure, and maintain desktops, laptops, printers, and other hardware devices
• Create, modify, and deactivate user accounts and passwords
• Maintain accurate records of support tickets, solutions provided, and hardware/software inventory
• Provide basic technical training and support to end-users on IT systems, applications, and security best practices
• Utilize remote access tools to provide support to off-site users, resolving technical issues efficiently and minimizing downtime

Benefits

• Competitive salary
• Opportunities for professional growth and development
• Collaborative and dynamic work environment