Customer Success Coordinator (Customer Service) - Remote | LATAM

Customer Success Coordinator role in LATAM, managing relationships, handling customer issues, and driving business growth. Full ownership of the customer experience, proactive, detail-oriented, and strong communication skills required. Work setup requires personal computer, reliable internet connection, and ability to handle calls during shift.

Requirements

• 3+ years in a U.S.-facing, outbound-driven customer service role
• 2+ years managing high-volume workflows, consistently handling 40+ daily customer interactions with full ownership and follow-through
• 2+ years of proven experience resolving and confidently de-escalating customer issues with professionalism and control
• 2+ years of hands-on CRM experience
• 2+ years of VoIP system experience
• 2+ years working in fully English-speaking environments with strong spoken and written communication (C1/C2 level)
• Proven ability to consistently report and improve performance using real metrics
• 2+ years of direct impact on customer retention or revenue outcomes
• 1+ year of experience working with U.S. franchises, home services, or service-based businesses

Benefits

• Generous Paid Time Off
• 401k Matching