Customer Success Coordinator (Customer Service) - Remote | LATAM

Customer Success Coordinator position available remotely, focusing on customer experience, managing relationships, and handling high-volume workflows.

Requirements

• 3+ years in a U.S.-facing, outbound-driven customer service role
• 2+ years managing high-volume workflows, consistently handling 40+ daily customer interactions with full ownership and follow-through
• 2+ years of proven experience resolving and confidently de-escalating customer issues with professionalism and control
• 2+ years of hands-on CRM experience (Salesforce, HubSpot, Zoho, Microsoft Dynamics, Pipedrive, or similar)
• 2+ years of VoIP system experience (RingCentral, Aircall, Dialpad, Zoom Phone, Google Voice, or equivalent)
• 2+ years working in fully English-speaking environments with strong spoken and written communication (C1/C2 level)

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan