Customer Success Coordinator (Customer Service) - Remote | LATAM

We're looking for a Customer Success Coordinator to take full ownership of the customer experience, actively managing relationships, and staying organized to track and quantify daily activity. You will handle high-volume workflows, consistently handle 40+ daily customer interactions, and resolve customer issues with professionalism and control.

Requirements

• 3+ years in a U.S.-facing, outbound-driven customer service role
• 2+ years managing high-volume workflows, consistently handling 40+ daily customer interactions
• 2+ years of proven experience resolving and confidently de-escalating customer issues with professionalism and control
• 2+ years of hands-on CRM experience (Salesforce, HubSpot, Zoho, Microsoft Dynamics, Pipedrive, or similar)
• 2+ years of VoIP system experience (RingCentral, Aircall, Dialpad, Zoom Phone, Google Voice, or equivalent)
• 2+ years working in fully English-speaking environments with strong spoken and written communication (C1/C2 level)
• Proven ability to consistently report and improve performance using real metrics (daily contacts, follow-up rates, conversions)
• 2+ years of direct impact on customer retention or revenue outcomes
• 1+ year of experience working with U.S. franchises, home services, or service-based businesses

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan