Customer Success Coordinator (Customer Service) - Remote | LATAM

We are looking for a Customer Success Coordinator to manage customer relationships, handle high-volume workflows, and resolve customer issues. The role is remote and requires 3+ years of experience in customer service, with a focus on U.S.-facing, outbound-driven customer service.

Requirements

• 3+ years in a U.S.-facing, outbound-driven customer service role
• 2+ years managing high-volume workflows, consistently handling 40+ daily customer interactions with full ownership and follow-through
• 2+ years of proven experience resolving and confidently de-escalating customer issues with professionalism and control
• 2+ years of hands-on CRM experience
• 2+ years of VoIP system experience
• 2+ years working in fully English-speaking environments with strong spoken and written communication (C1/C2 level)

Benefits

• Paid Time Off
• 401k Matching