Customer Success Coordinator (Customer Service) - Remote | LATAM

Customer Success Coordinator (Customer Service) – Remote | LATAM, We are looking for someone who takes full ownership of the customer experience, not just handling tickets but actively managing relationships. The role requires 3+ years of experience in a U.S.-facing, outbound-driven customer service role, 2+ years managing high-volume workflows, and proven experience resolving and de-escalating customer issues with professionalism and control.

Requirements

• 3+ years in a U.S.-facing, outbound-driven customer service role
• 2+ years managing high-volume workflows, consistently handling 40+ daily customer interactions with full ownership and follow-through
• 2+ years of proven experience resolving and confidently de-escalating customer issues with professionalism and control
• 2+ years of hands-on CRM experience
• 2+ years of VoIP system experience
• 2+ years working in fully English-speaking environments with strong spoken and written communication
• Proven ability to consistently report and improve performance using real metrics
• 2+ years of direct impact on customer retention or revenue outcomes
• 1+ year of experience working with U.S. franchises, home services, or service-based businesses