Customer Success Coordinator - (Remote | LATAM)

We are looking for a Customer Success Coordinator to join our team remotely. The ideal candidate will have 3+ years of experience in a U.S.-facing, outbound-capable customer service role, with CRM fluency and VoIP experience. They will be responsible for managing 40+ daily customer touchpoints, handling calls, and providing excellent customer service.

Requirements

• 3+ years in a U.S.-facing, outbound-capable customer service role
• CRM fluency: HubSpot, Zoho, ServiceTitan, Jobber, or equivalent
• VoIP experience: RingCentral, Aircall, Dialpad, or equivalent
• Proven ability to manage 40+ daily customer touchpoints without task management reminders
• Strong spoken English: warm, clear, and professional enough for live U.S. client calls
• Demonstrated complaint handling and de-escalation

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship