iLottery Operations Manager

The Digital Operations Manager provides hands-on technical, operational and incident support for the iLottery program and coordinates software releases. This role also serves as a customer liaison for clients. Success in this role is measured through on time Customer satisfaction, measurable improvements, time to resolve issues/incidents, establish processes and on time successful delivery of tasks and projects.

Requirements

• 2 years of direct experience in customer-facing roles
• Strong technical skills with ability to resolve incidents
• Excellent communication and customer service skills and ability to maintain positive client relationships
• Ability to make quick decisions within established guidelines at critical times
• Ability to handle numerous tasks simultaneously while maintaining a sense of priority

Benefits

• Competitive salary
• Opportunities for professional growth and development
• Comprehensive benefits package
• Flexible work arrangements
• Paid time off and holidays