Director of Client Success
Scribe SolutionsJacksonville, Florida, United States
Posted January 27, 2026
Full Time
About the Company
SNI Companies is recruiting for a Director of Client Success on behalf of a confidential healthcare organization specializing in Revenue Cycle Management (RCM).
Job Description
The Director of Client Success is responsible for ensuring strong, long-term client relationships while driving operational performance and service excellence across assigned accounts. This role provides leadership to Client Success Managers, partners closely with operations and business services teams, and serves as a senior escalation point for client performance and revenue cycle initiatives.
Requirements
- 5 years of experience in healthcare, RCM, or a related field
- Proven leadership experience managing or mentoring client-facing teams
- Strong knowledge of medical billing, revenue cycle workflows, and healthcare terminology
- Excellent communication, presentation, and stakeholder management skills
- Ability to analyze data, interpret KPIs, and translate insights into action
Benefits
- Base Salary: $120,000–$160,000 annually (negotiable based on experience)
- Target Bonus: 20%
- Fully remote position with travel
- Leadership visibility and growth opportunity within a high-impact healthcare organization
