Key Account Manager (KAM) - Enterprise Customers

We are looking for a Key Account Manager to manage and grow our strategic enterprise accounts, primarily large shippers and freight forwarders.

Requirements

• Own and manage a portfolio of strategic enterprise customers (shippers, digital providers and freight forwarders)
• Drive renewals, upsell, and cross-sell opportunities to maximize lifetime value
• Build strong, long-term relationships with key decision-makers and operational stakeholders
• Ensure high customer satisfaction by proactively addressing client needs and risks
• Act as a first-level support escalation when necessary, coordinating with product and technical teams to resolve issues
• Translate customer feedback into actionable insights for Product and Tech teams
• Monitor account health, usage, and performance indicators
• Support onboarding and adoption to ensure customers fully leverage Searoutes solutions

Benefits

• Remote work
• High degree of learning and ownership in a dynamic environment
• Opportunity to re-shape the future of climate in logistics
• Team building events