Reservations Agent

Process reservation requests, changes, and cancellations by phone, email, or mail, and accommodate guest needs. Verify room availability and rate, and explain guarantee, special rate, and cancellation policies to callers.

Requirements

• Responsible for taking, recording, and cancelling reservations for the resort.
• Accommodate and document special requests.
• Input and access data in reservation system.
• Answer reservation inquiries and give details about the resort and current promotions.
• Communicate with the Front Desk regarding reservation updates and changes.
• Maintain all printed material and supplies.
• Adjust errors in reservations and field guest complaints/issues.
• Access the hotel property management system (Maestro) for any needed guest information.
• Be proficient in Navis usage.
• Complete additional duties as assigned by the Reservations Manager.
• Coordinate with other departments to ensure quality guest satisfaction.