Customer Success Manager, Commercial

Join Secure Code Warrior to create a safer digital landscape by assisting companies to secure their software through developer-led practices. Secure Code Warrior is a venture-backed company with offices in Australia, the United States, Belgium, Iceland, and the United Kingdom, and is looking for a Customer Success Manager to take customers from ordinary to extraordinary through a personalized success journey that guides, coaches, and nurtures their organization through maximum engagement and adoption, resulting in best-in-class cybersecurity practices.

Requirements

• 4+ years of experience in Customer Success, Account Management, or related role in B2B SaaS
• Strong stakeholder management skills with ability to influence at all organisational levels
• Data-driven mindset with ability to translate metrics into actionable insights and business value
• Excellent communication and presentation skills
• Proactive mindset with the ability to anticipate customer needs and identify potential risks before they impact the business
• Resourceful problem-solver who thrives in fast-paced, collaborative environments
• Passion for technology and cybersecurity (experience in developer tools or security solutions is a plus)
• Self-motivated with a track record of exceeding retention and growth targets

Benefits

• Generous leave
• Work from home options
• Flexible working hours