Customer Success Manager

Transmit Security is hiring a Customer Success Manager to join our rapidly expanding team. The role involves working closely with customers to build strategic relationships, help them achieve their business goals, and maintain customer satisfaction through deep understanding of their issues and environment.

Requirements

• Create and execute onboarding / welcome package and process
• Create and execute Governance and Executive relationship with customer's key stakeholders
• Understand and document customers' business needs
• Define and maintain customer success criteria and planning
• Act as a trusted adviser to the customer to strengthen customer relationships
• Keep track of customer health score, communicate and escalate risks
• Work with Sales and Field Engineers to develop new opportunities