SMB Customer Success Manager

We are seeking an SMB Customer Success Manager to own the post-sales journey for our small and mid-market district accounts, focusing on driving value for educators and ensuring customer satisfaction.

Requirements

• Proven experience managing the full customer lifecycle
• Minimum of 3 years of demonstrated success in a quota-carrying, customer-facing position
• Proven experience managing accounts in New York and working with the BOCES

Benefits

• Medical/Dental + Orthodontics/Vision Coverage
• 401k Match
• Flexible Paid Time Off
• Mindfulness First Fridays
• Monthly Technology Stipend
• Home Office Setup Stipend
• Professional Development Stipend
• Paid Parental Leave
• Charitable Donation Matching
• Volunteer Days