Customer Success Manager - SMB
SimilarwebCapital City of Prague, Prague, Czechia
Posted May 24, 2026
Full Time
About the Company
At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online.
Job Description
We are looking for a strategic, commercially-minded Customer Success Manager to own the end-to-end post-sales lifecycle for our SMB segment.
Requirements
- 2+ years of experience in a customer-facing role within a SaaS organization
- Commercial Track Record: Proven success meeting or exceeding retention and revenue growth targets
- SaaS Acumen: Deep understanding of SaaS subscription models, customer lifecycle management
- Tech Stack & Data Literacy: Familiarity with CRM systems (e.g., Salesforce) and customer success platforms
Benefits
- 5 weeks of vacation
- Birthday day off
- 3 sick days
- Multisport
- Top-tier Hardware: MacBook Pro M3, dual monitors, standing desks
- Team Events: Regular team-building activities, monthly birthday celebrations with cakes and drinks, baking Thursdays and happy hours
- Equity: Share in Similarweb’s success
- Career Growth: Explore any path - leadership, switching teams, or upskilling through coaching and learning programs
