Customer Success Manager, SMB
ZocdocNew York, New York, United States
Posted May 27, 2026
60580 - 68000 USD
Full Time
About the Company
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need.
Job Description
Zocdoc is seeking a Customer Success Manager to help existing providers maximize their performance and experience on the Zocdoc platform. The ideal candidate will be an expert in the Zocdoc product, able to navigate complex practice operations, and drive feature adoption and utilization.
Requirements
- Passionate about ensuring provider satisfaction
- Expertise in the Zocdoc product
- Ability to navigate complex practice operations
- Strong communication and interpersonal skills
- Strong attention to detail, highly organized, and a quick, curious learner
- Ability to think on your feet and thrive in a dynamic, start-up environment
Benefits
- Flexible, hybrid work environment
- Competitive PTO
- 100% paid employee health benefit options
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness program with Wellhub
- Sabbatical leave
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch everyday along with beverages and snacks
- Employee Resource Groups and ZocClubs
- Great Place to Work Certified
