Customer Success Manager, Scale
SemperisDallas, Texas, United States
Posted March 23, 2026
Full Time
About the Company
Semperis is a global team on the front lines of cybersecurity innovation, celebrating curiosity, integrity, and people who take initiative.
Job Description
We are seeking a SCALE SMB Customer Success Manager to work with our Small to Medium-Sized Business Commercial, SLED, and Federal customers. The Customer Success Manager will help scale our success programs for our growing segment of Scale SMB customers, building and managing our scale and digital customer success programs.
Requirements
- 2+ years' experience as a Customer Success Manager, Technical Account Manager, or related customer-facing role in a Cybersecurity SaaS solutions company.
- Aptitude and drive to develop and maintain an essential understanding of Semperis solutions and related Microsoft technologies including Active Directory and Entra
- 2+ years of experience working with C-level Executives that includes meetings, high-level presentations, and collaborative discussions
- Ability to understand and explain technical cybersecurity data
- Excellent communication and project management skills
- Proactive; ability to build and maintain strong relationships with customers, anticipate customer needs, and have solutions ready when they are
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401k Matching
- Paid Time Off
