Subscription Services Leader

Role Overview

The Subscription Services Leader is responsible for structuring, scaling and consolidating the Pool of Subscription Services of the Sensedia consulting, transforming recurring technical capabilities into a sustainable, predictable and value-oriented model for customers.

What You Will Do

Structuring and scaling the Subscription Services Pool, defining and evolving pricing models, SLAs and operational governance, establishing and analyzing SaaS metrics, and ensuring operational efficiency and customer satisfaction.

Why It Might Be a Fit

The ideal candidate has experience in leadership or management of initiatives, projects or services portfolios, and is able to structure and evolve service offers in an organized, scalable and value-oriented manner for the customer.

Requirements

• Experience in leadership or management of initiatives, projects or services portfolios within service structures or consulting
• Ability to structure and evolve service offers in an organized, scalable and value-oriented manner for the customer
• Experience in defining and following goals and performance indicators (KPIs), preferably related to service growth, operational efficiency or customer satisfaction
• Ability to act transversally with areas such as Product, Marketing, Sales, Pre-sales, Customer Success and Consulting
• Analytical profile, with ability to use data and indicators for decision-making
• Strong results-oriented, operational efficiency and continuous value generation for the customer
• Ability to connect business strategy, technical capacity and operational execution
• Ability to analyze processes and identify opportunities for software use, automation, scripts and artificial intelligence to scale the operation, increase productivity and improve quality and consistency of services delivered to customers

Benefits

• Meal Voucher/Voucher Food (Flash benefits card)
• Health Plan
• Dental Plan
• Life Insurance
• PPR
• TotalPass
• Childcare Allowance
• Well-Being Program (destined for physical and mental health)
• Corporate University (our #SensediaAcademy)
• Cultural and educational partners, with special discounts
• Extended maternity leave
• Extended paternity leave